Terms & Conditions

Our terms which will be displayed below, highlight the use of which you may make practice of on our website pressandco.co.uk (whether as a guest or a registered user) includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully, as these will relate to your use of our site. By using our site, you confirm that you accept these terms of use. If you do not agree to these terms and conditions, it is our best advice to you not to use our site.

CHANGES TO THESE TERMS:

We may revise these terms at any time by amending this page, so please check this page from time to time to take notice of any changes we may have made.

CHANGES TO OUR SITE:

We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

ACCESSING OUR SITE:

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and other applicable terms and conditions and that they comply with them.

YOUR ACCOUNT AND PASSWORD:

If you choose, or you are provided with a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the requirements of these terms. If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at info@pressandco.co.uk.

OWNERSHIP

This website is owned and operated by:

Press&Co. Dry Cleaning and Laundry. The entire website content is owned exclusively by Press&Co. and publishing and distribution without permission from Press&Co. is prohibited.

CODE OF PRESS&CO.

Press&Co. venture to guarantee all items in our care is treated with expert care and attention to achieve the best possible outcome.

In the infrequent event of loss or damage to an item, Press&Co. is obliged to pay compensation. Our guidelines indicate that a rational compensation is to be paid on the basis of allowing for wear and tear and the age of the item. As a company that has been in the industry for many years, we assume not to restrict our liability under the general law and shall so far as is reasonably practicable.

We handle all clothes, linens, furnishings and other items accepted by us for processing with proper and due care and attention.

We investigate any complaint promptly and if requested, reprocess, free of charge, any article that is unsatisfactory due to fault on our part.

We pay fair compensation for loss or damage due to negligence on our part.

We ensure to train our staff to be competent, courteous and helpful at all times.

We keep our vans, containers and premises clean and tidy at all times.

We sustain the highest possible standard of quality and service consistent with the price charged.

We display in an online format a list of prices for standard articles.

Have all orders ready or delivered at the time stated, unless prevented by exceptional circumstances.

ONLINE ASSEMBLING

All transactions made through our website are subject to our acceptance.

Garment prices shown on the online ordering section of the website are inclusive of VAT.

Minimum order value for online ordering is £15.00 with no standard delivery charge.

Please note that the packaging you use to send us (unless our laundry bag) your items will not be delivered back to you.

Unfortunately we cannot guarantee the removal of all stains, but we will try our best for the finest possible result.

Online ordering is available for selected items only.

Prior to cleaning your items we will be inspecting it against your order form. In the case of a clear discrepancy, our Pressing Guru team will contact you to discuss any payment variance or the return of your items.

Collection and deliveries for this service are made directly through us. Collection and delivery slots are Monday – Sunday, 7am-7pm only. Bank holidays excluded.

Your order will automatically be returned to your collection address unless an alternative is conjured with our Gurus.

The standard service time is one business day, but longer services times will apply for specialist services including suedes, leathers, curtains and duvets.

The price for Small curtains is based on 55in x 46in. Medium Curtains; 72in x 66in and Large curtains; 90in x 90in.

When ordering laundry bags please note that coloured and white items must be supplied in separate bags. Remember to check all care instructions as w are unable to take responsibility for items that are ‘dry clean only’, ‘hand wash only’ or ‘non tumble dry’.

CHANGES TO YOUR ORDER

You may make a change to an Order at any time before the collection time set out in our email acceptance of your order by telephoning our Pressing Guru team.

With your consent and at our discretion, we may make a change to your order as an alternative to cancelling it in the circumstances in the exercise of our discretion.

Where changes are made to an order under either of the preceding sub-paragraphs, we will re-issue the order confirmation to you via email.

CANCELLING YOUR ORDER

You have the following limited rights to cancel an order.

You may cancel your order in the following circumstances:

At any time up to three hours before the collection time set out in our email acceptance of your order via the website or our Freephone number.

After we have collected your item(s) if we are affected by an event outside our supremacy by telephoning our Pressing Gurus.

You acknowledge that once an item has been collected from you we have begun to provide the services to you and that any rights of cancellation you may have under the Consumer Contracts Regulations or any equivalent law or regulations will be lost.

OUR RIGHTS TO CANCEL YOUR ORDER

We may cancel your order and the contract between you and us in the following circumstances:

As a result of an event outside our supremacy; or

If you fail to make Items available for collection; or

If we consider that any Item does not correspond with the order, is damaged, has no information about its content or cleaning instructions, or does not fall within those items which we accept

If we cancel your order we will contact you by phone or email and we will arrange to redeliver the item(s) to you at the original redelivery time or as soon as reasonably possible.

VIRUSES

We do not guarantee that our site will be free from any bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

We politely ask you not to misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material, which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

You must not harm our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will terminate immediately.

PRESS&CO. BRIDAL

Standard service time for our bridal gown cleaning and preservation service is one week. However, prior to cleaning the dress, it will be inspected against the style type. In the case of a clear discrepancy Pressing Guru team will contact you to discuss any payment variance or the return of your dress. In the circumstances that additional charges may occur, the customer will need to approve these charges consequently standard service time is increased proportionately.

Wedding gowns are designed to be a one in a life time garment, worn on a special occasion. They are cleaned in a gentle process, but the age, storage conditions, nature of the marks and the construction of the fabric influence the removal of the marks. In spite of the gentle cleaning process used, beads and trims are occasionally loosened by the process and can fall off. Cleaning can sometimes highlight mark or damage not noticeable prior to cleaning.

We cannot identify all such problems listed before cleaning, but we will take the up most care to minimise them.

Our courier service will only attempt collection twice, if both collections are missed, the customer must contact us directly to arrange the collection.